Key Features
Product highlights
STAAH ReviewMinder is a comprehensive online reputation management tool that offers various features to help accommodation providers manage their online
reputation and improve guest satisfaction.
STAAH ReviewMinder can monitor guest reviews and feedback across multiple channels, including TripAdvisor, Booking.com, Google, Expedia, Agoda and many more OTA's,
in one central dashboard.
The platform uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral, enabling hoteliers to
quickly identify areas of improvement.
STAAH ReviewMinder automates the review collection process by sending out review requests to guests via email with customised templates , making it easy for hoteliers
to gather more reviews and improve their online reputation.
The platform sends automated alerts to hoteliers when new reviews are posted, enabling them to respond promptly to guest feedback.
STAAH Reviewminder's in-depth reporting feature provides hoteliers with a range of key data points, including the Source and Competitor Category Score, Scores
& Reviews, Sentiment Performance, and Most Recent Reviews. The Review Count Chart provides a visual representation of the number of reviews a hotel has received over
time.
in one central location.
The platform enables hoteliers to respond to guest reviews directly in one central location without logging into various portals, saving time and effort.
The platform allows hoteliers to compare their online reputation against competitors in the same market, providing valuable insights into industry trends.
Keyword Search feature allows hoteliers to quickly and easily monitor online reviews for specific keywords or phrases. This feature enables businesses to
identify common themes and trends in customer feedback, helping them to make data-driven decisions and improve customer satisfaction
STAAH Reviewminder enables hoteliers to collect customer reviews using QR codes. By simply displaying a QR code at their physical location or on marketing materials,
businesses can encourage customers to leave reviews quickly and easily.
With the mobile app, Hoteliers can monitor guest reviews, respond to feedback, and receive real-time alerts when new reviews are posted. The app's user-friendly
interface makes it easy to navigate and stay on top of guest feedback, even while away from the office.
STAAH ReviewMinder integrates seamlessly STAAH Booking engine, STAAH Instant website and few Property Management System (PMS)to provide a complete end-to-end
solution for hoteliers.
Manage reviews on the go
Time is of the essence when it comes to responding to your guest reviews.
Monitor, manage, and respond to reviews while on-the-go with the ReviewMinder Mobile App. Conveniently access important updates and new posts
from wherever you are, in real-time.
